Terms and conditions - Akrovalis

Terms and Conditions

In compliance with current legislation and the Law 34/2002 of LSSICE of July 11, the LOPD and the RGPD of the European Union 2016/679 on the protection of personal data and the free movement of these, and in compliance with the principle of transparency required, we inform that this website is owned by:

AKROVALIS S.L., registered office:  Carrer de Ramon Casas 3, -08911- Badalona (Barcelona) Spain.

Offices: Carrer de Ramon Casas 3, -08911- Badalona (Barcelona) Spain.

E-mail address: [email protected]

As a wholesale company we dedicate ourselves, to the detail, exclusivity, commercial distribution, importation and exportation, professional activities, service delivery, educational services, transportation, storage, innovation and development.

About the Purpose and access to our Website

The purpose of the present GENERAL TERMS is the regular use of the websites that the property of AKROVALIS SL, and this intellectual owner reserves the right to make changes, at any moment with no prior notification, the presentation of the content, within the legal constraints in force, because the purpose of our website is to inform about our products and services and suffers constant updates its use is bound to be by these terms and conditions.

We shall not be liable for any of the information of third-parties that could be linked from our webpage, since it would only be informative and illustrative of the contents of other sources, what does not imply mindless alignment with its content, policy or philosophy.

We inform the users that there might be one or more areas of our Website where the access is restricted and to access them your identification information might be requested. The user can decide freely if he wants to access or not with the identification, which will be essential if you want to make a purchase.

The access to our Website is free, and immediately gives the condition of the user which means total acceptance of the General Terms, and its disclaimers, without this presupposing any commercial relationship. The user commits to make good use of the Website, without violating the legislation and for no illegitimate purposes, nor transmit viruses or any other type of malicious code. 

Some Services or Contents offered in our Website can be subject to “Special Conditions”, made available for the user, which can substitute or complement the present General Terms regarding the service to which they refer.

About the content of our Web pages

The user commits oneself not to obtain, copy, reproduce, distribute, make available, communicate publicly, transform or modify the content, unless it is with authorization of the owner of the corresponding rights or unless it be legally permissible AKROVALIS S.L. by whoever holds the ownership rights.

As well as the elements contained therein he will also refrain from extract and/or reuse all or a substantial part of the Contents of the Portal as well as the data contained in it.

AKROVALIS SL does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free, or free of viruses, although we work so this does not occur. As a consequence, if the Website or its contents might have any error or mistake, the owner of the page will not assume, no responsibility, neither its partners, collaborators, employees or representatives, nor the damage derived from the responsibility of a third party.

About the intellectual and industrial property

All the Contents of this Web Site, whether they be texts, images, sound, files, brands, logos, colour combinations or any other element, its structure and design, the selection and form of presentation of the contents, as well as the programmes required for its operation, access and use, are protected by industrial and intellectual property rights, owned by AKROVALIS, SL or, where applicable, its licensors, which the user must respect.

The temporary storage and reproduction of some or all of the Contents of the Web site is authorised for the purpose of being used for personal, non-commercial purposes. The reproduction, permanent storage and dissemination of the Contents of the Web Site or any use for public or commercial purposes is strictly prohibited without the prior written consent of AKROVALIS S.L.

About the Personal Data Protection Policy

In all respects to the conditions set out in Organic Law15/1999, of December 13th, of Data Protection of Personal Character, of the Regulation of the European Union RGDP 2016/979 of 27 of April 2016 and other applicable legislation, AKROVALIS, SL. informs its clients or any other third party who might provide his or her personal data to, to request information, about its policy of protection of personal data, which is available in all the privacy policies domains, Cookie Policy and legal disclaimer.

About the Changes of terms and conditions

AKROVALIS S.L. reserves the right to modify any of the terms and conditions that is deemed convenient in the present usage rules, informing the users about the modifications carried out via the Website.

About the applicable law

These General Conditions, of the Web use and sales terms and the relationships that might be established between the User and AKROVALIS SL, will be governed by the Spanish legislation and the Catalan in particular, the jurisdiction will be of the Barcelona courts, except in the case of consumers, that in this case the rights will not be affected by the applicable law of the consumers.



These General Terms and Conditions of Sale are deemed to be accepted in their entirety by the customer; they may not be modified by contrary clauses appearing on any medium by order of our customers, unless there is written agreement prior to any order acceptance.


The order shall comprise only the material specified in the delivery agreement or delivery invoice confirming the order. Any modification or supplementary supply shall be invoiced additionally. Any modification or cancellation of the order by the customer will only be taken into account if it reaches AKROVALIS S.L. in writing before the preparation of the order begins and subject to prior written acceptance by AKROVALIS SL. Subsequent modifications may entail an additional charge, which will be indicated to the customer for acceptance and, where appropriate, may cause a delay in the delivery of the order in question. Any order shall not become final until accepted by us.


The price is the amount established by our offers or rates in force, indicated on the website the day and time of purchase, except for error or omission, which, if any, the customer will be informed immediately so that he can exercise his right of withdrawal if he so wishes. The mention of our prices on the website is established with taxes included for the national market (the areas of the Canary Islands, Ceuta and Melilla, at the time of indicating the shipping address will apply the exemption of the collection of taxes in accordance with Article 21 Law 37/1992 of 28 December, Value Added Tax). The prices and information contained in the catalogs, leaflets and tariffs are established as an indication and may be subject to revision and modification, in which case you will be notified immediately and the valid price will be the one stated in the invoice at the time of shipment.


The delivery periods are given for information purposes only, with the period starting to run from the latest of the following dates: acknowledgement of receipt of the order, receipt of additional information and prepayment. Delivery of the products shall be deemed to have taken place at the time of direct delivery to the customer, by means of a notification of availability or by delivery of the ordered material to a forwarding agent or carrier. The products, even if the shipment has been made free of transport costs, travel at the risk and expense of the addressee, who is entitled to take appropriate action against the carrier if necessary.


All orders can be paid by Bank Transfer, Direct Debit, Debit/Credit Card, PayPal or Stripe. The payment methods can be found in the last step to confirm the order. Please note that any order that is pending payment will not be shipped.

Transport conditions

Our shipping policy is based on free shipping (postage prepaid) on all orders that meet the minimum order requirements.

  • National shipments (Spain and Portugal)

Delivery time to Peninsula and Portugal is 24 to 48 working hours.

Delivery time to Andorra, Balearic Islands, Canary Islands, Ceuta and Melilla is 3 to 4 working days. The delivery time both in the Islands and in Ceuta and Melilla are subject to customs procedures and the recipient is responsible for import duties and taxes.

  • Shipments to Europe

Delivery time is 1 to 5 working days.

  • Shipping worldwide

Delivery time for shipments to the America, Africa, Asia and Oceania is 3 to 8 working days.

Returns and exchanges

Returns and exchanges are subject to Akrovalis discretion. Changes may be rejected if the product has been used or tampered with, there is deterioration, damage due to incorrect use or any damage due to external causes. In any case, the transport costs in the changes or returns, will be borne by the customer.

After-sales service

AKROVALIS SL, provides after sales service, defective merchandise must be returned, and upon receipt of conformity by AKROVALIS S.L. that might issue an authorization number. The return postage must be paid by the customer. The repair costs of the material that are not included on the guarantee must be satisfied upfront.

Applied Legislation and jurisdiction

For what is not expressly provided for in this contract, the parties will abide by the provisions of the Commercial Code, special laws, commercial uses, and failing that, the provisions of the Civil Code. Any controversy, difference or claim that arises from this Contract, including in particular, its information, validity, obligation, interpretation, execution, breach or termination, as well as extra-contractual claims that may arise, are subject to the jurisdiction of the Courts and Tribunals. From Barcelona.

Contact information

For questions, complaint and clarification, the contact detail is: [email protected]

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